Concierge
Company: Marriott International, Inc
Location: Aspen
Posted on: September 25, 2024
|
|
Job Description:
Additional Information Pay: $24.72/hour
Job Number 24148435
Job Category Rooms & Guest Services Operations
Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen,
Colorado, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Respond to guest requests for special
arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from guests with unique
needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of
guests. - Report accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. - PREFERRED QUALIFICATIONS Education: High school
diploma or G.E.D. equivalent. Related Work Experience: No related
work experience. Supervisory Experience: No supervisory experience.
License or Certification: None - The pay rate for this position is
$24.72 per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. -Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. The application deadline for this position is 21
days after the date of this posting, 09/09/2024. -Marriott
International is an equal opportunity employer. -We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels
& Resorts is committed to delivering exquisite experiences at more
than 50 luxury hotels and resorts in the best addresses around the
world. Beginning with the debut of The St. Regis hotel in New York
by John Jacob Astor IV at the dawn of the twentieth century, the
brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered
flawlessly by a team of gracious hosts that combine classic
sophistication and modern sensibility, as well as our signature
Butler Service. We invite you to explore careers at St. Regis. In
joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott International, Inc, Snowmass , Concierge, Hospitality & Tourism , Aspen, Colorado
Click
here to apply!
|