Customer Service Lead

Company: FedEx Office
Location: Aspen
Posted on: November 1, 2024

Job Description:

Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Lead to join our team at FedEx Office. As a key member of our retail store team, you will be responsible for delivering exceptional customer experiences, managing store operations, and providing expert advice on our products and services.Key Responsibilities

• Customer Service: Provide top-notch customer service to all customers, ensuring their needs are met and exceeded.
• Store Operations: Manage store activities, including production, shipping, and customer transactions.
• Product Knowledge: Stay up-to-date on our products and services, providing expert advice to customers and colleagues.
• Leadership: Lead and motivate team members to achieve sales and customer satisfaction goals.
• Quality Control: Ensure high-quality products and services are delivered to customers.Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of specialized experience in customer service, retail, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership skills.What We Offer
    • Competitive Pay: $19.75 - $24.95/hour.
    • Benefits: Health, vision, and dental insurance, retirement plan, and tuition reimbursement.
    • Opportunities for Growth: Career advancement opportunities within FedEx Office.

Keywords: FedEx Office, Snowmass , Customer Service Lead, Hospitality & Tourism , Aspen, Colorado